Friendly Skies

Even on US airlines, it appears that management considers it bad form to treat passengers as if they were immigrants. A memo to United Airlines workers has reminded flight attendants that tying down passengers with duct tape is nearly as contrary to accepted policy as knocking out their teeth, and that in the event of a cargo assertiveness incidence the crew should utilise appropriate boardroom measures, such as going into a huddle and evaluating solutions. Almost as usefully, United reminded its staff that any judgement they may deploy should always be their best.